Cutomer Service Excellence – Relationship Therapy

Customer Service Excellence Workshop Outcome

  • Acquire techniques for seeing issues from clients’ perspectives, creating value-adding options for clients, leading to Customer Satisfaction and long-lasting Relationship
  • Understand how to handle inquiries or complaints for improved, lasting relationships with your customers or clients.
  • Attain Persuasion Skills
  • Create Loyal Customer
  • Efficiency in dealing with your customers and their issues
  • Develop, maintain, and expand your business
  • Ability to read Customer’s Mind

Customer Service Excellence Workshop Objective

  •  Effectively manage and increase maximum performance
  •  Effectively manage conflict and handle utmost difficult situations
  • Be able to teach, facilitate, guide, and conduct telephone customer service calls
  • Effectively give and receive feedback
  • Make a positive impact on quality of teamwork and directly increase productivity
  • Provide the opportunity to go beyond individual customer service efforts while emphasizing the achievement of common goals
  • Define and set up a method to track the customer service staff’s activities
  • Communicate more effectively with your customer service representatives
  • Motivate and help their customer service team to develop specific job related skills

Customer Service Excellence Workshop Outline

  • Customer Service Basics
  • Service to Sales
  • The Power of Feedback
  • Customer Loyalty-Key to Success
  • Customer Satisfaction Improvement Plan
  • Managing customer’s Expectation
  • Handling utmost difficult Customer
  • Customer Service Tip
  • Customer Acquisitions
  • Conflict Management

Customer Service Excellence Workshop Methodology

  1. Case Studies

Case Studies plays a vital role in enriching the in-depth knowledge with real-time examples providing deeper understanding

 

  1. Industry Speakers

Corporate Mentor helps providing substantial knowledge and corporate outlook

 

  1. Management Games

These games will provide 360 view of knowledge gained so far in the previous session and also act as an ice breaker

 

  1. Creative Presentations

Providing a broader view of the concepts explained verbally for better learning and understanding

 

For more information and Group Registration:

 

Mail us on nikhil@thinkhrindia.com or

Call on +91-9810454926

Customer Service Excellence Workshop

 

Why Think HR India?

  • Dedicated and Experienced team of professionals

Our dedicated and experienced team at Think HR understands the Partner Organization through regular interactions, research and briefings and then designs the project strategy.

  • Unique Customized Solutions

Team of Think HR believes in understanding your needs and creating unique solutions for your requirement instead of trying to fit Partner Organization’s need into ready made solutions.

  • Wide Reach

We work with various industry sectors. We work across range of functional training including Sales, Marketing, Human Resources, Operations, Information Technology, ITES,Customer Services, Finance and Accounting, Logistics, Quality and Engineering.

  • Dynamic and Flexible

We are competitive, dynamic and focus on Partner Organization’s growth needs and adapt to varied situations.

  • Excellence

We are passionate about excellence in our work and are willing to go an extra mile to create an excellence oriented customer experience.